Description

Manager of I.D. Badging $64,704.00

CHICAGO DEPARTMENT OF AVIATION

JOB ANNOUNCEMENT

The Chicago Department of Aviation (CDA) manages and operates one of the world's busiest aviation systems--comprised of O'Hare and Midway International Airports. Together, Chicago's airports serve more than 100 million passengers each year and generate approximately $60 billion in annual economic activity for the region. The CDA's footprint continues to grow as it oversees major capital development programs at O'Hare and Midway, with the value of developments in the multiple billions, collectively. These programs, known as "O'Hare 21" and the "Midway Modernization Program," are designed to increase capacity and connectivity of Chicago's airports over the next decade. As the airports expand and modernize, the CDA requires a fast-paced, integrated communications strategy to shape clear, effective and strategic public messaging during an unprecedented time for aviation in the City of Chicago. Please visit www.flychicago.com to learn more about the Chicago Department of Aviation.

NUMBER OF VACANCIES: Two (2)

ESSENTIAL DUTIES

• Supervises clerical and administrative staff at O'Hare International Airport and Midway International Airport responsible for the intake, review, and processing of applications for ID airport badges and appropriate access to airport facilities and airfields.
• Ensures staff follow established procedures in the review of information on applications, the verification of required identification documents and the proper scanning of documents into the department's automated badging system.
• Oversees staff in the fingerprinting of applicants using an electronic fingerprinting system, ensuring fingerprints are properly taken and transmitted to security vendors for criminal background checks and federal agencies for security threat assessment reviews.
• Receives reports from security vendors reviewing results from background investigations and providing clearance or denial of applications to remain abreast of the status of applications.
• Monitors day to day operations to ensure work processes flow smoothly and efficiently.
• Works with staff to resolve customer issues affecting or delaying the processing of applications.
• Responds to requests for information or assistance from federal and state agencies, airport tenants and airlines.
• Works with vendors to resolve problems with the automated badging system.
• Ensures staff receives required training relating to the security identification badging process.
• Ensures administrative rules and processes are followed in the processing and issuance of identification (ID) badges.
• Prepares reports on section's work activities and progress in meeting performance measures.
• Reviews operational procedures and prepares recommendations to improve effectiveness.

Location: Chicago Department of Aviation - Security Division

10601 W. Higgins Road

Shift: M onday - Friday

Hours: 8 :00 AM - 4:00 PM

NOTE: Must be flexible to early and/or late meetings.

NOTE: This is a 24/7 on-call operations, based on operational needs.

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Qualifications MIMIMUM QUALIFICATIONS : Graduation from an accredited college or university with a Bachelor's degree, plus five years of work experience in a fast paced customer service operation, of which at least two years are in a supervisory role over customer service functions, or an equivalent combination of education, training and experience.

Disclaimer - "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.

Education & Employment Verification : P lease be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

NOTE: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable. You must also provide your valid U.S. driver's license at time of processing.

NOTE: The candidates selected for hire must pass an airport background check and a Security Threat Assessment (STA).

SELECTION REQUIREMENTS: This position requires an applicant to successfully complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

Preference will be given to candidates possessing the following:

• Previous experience in a position involving vendor relations or vendor management.
• Previous experience leading and training entry-level administrative employees.
• Previous experience providing customer service over the phone.
• Previous experience providing customer service face to face.
• Proficiency in MS Word and Excel.

VETERANS PREFERENCE NOTE : The City of Chicago offers Veterans Preference to both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge. Eligible candidates must have at least six months of active duty documented. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering "yes" or "no" to the question on the online application that asks, "Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?" In addition, you must attach documentation to verify your military service. For veterans, you must attach a copy of your DD214 to your online application which includes character of service status OR a letter from the United States Veterans Administration on official stationary stating dates of service and character of service. For active military personnel, you must attach a letter from your Commanding Officer on official stationary verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application. Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference.

Evaluation: Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applicants will be accepted.

Residency Requirement : All employees of the City of Chicago must be actual residents of the city as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process , please contact the City of Chicago, Department of Human Resources, at 312-744-4976 or disabilityaccommodations@cityofchicago.org . Please be prepared to provide information in support of your reasonable accommodation request.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Opportunity and Military Friendly Employer.

City of Chicago Department of Human Resources

Lori E. Lightfoot, Mayor Christopher K. Owen, Commissioner

Please note, all positions with the City of Chicago close promptly at 11:59pm C.D.T. Applications for this position will be accepted until 11:59p.m. C.D.T. on June 28, 2021. No exceptions will be made.