Airlines for America Career Center

Manager on Duty, SOC

Hawaiian Airlines
Honolulu, Hawaii, United States
7 days ago


At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Key Responsibilities

  • Directs the execution of the daily flight schedule while working with appropriate departments to ensure the optimimum balance of on-time reliability, aircraft utilization, customer loyalty, and profitability
  • Prevent, manage, and recover from irregular operations by developing strategies for minimizing negative impacts
  • Solves irregular operations with complex analytical thinking and quick decision making, often under abbreviated time constraints; uses safety and reliability as prime directives but seeks to avoid undue financial burdens on the business
  • Initiate necessary changes to aircraft routing, crewing, and schedules to enhance operational safety and reliability by working with and through functions within SOCC (Maintenance Control, Dispatch, Crew Scheduling, Customer Service) and affected station personnel
  • Ensure daily flight operations comply with the Federal Air Regulations, government and airport and the Company's regulations and policies
  • Facilitate the daily operational review with executives and operational managers to meet or exceed corporate on-time performance, safety, customer satisfaction goals, and seeking overall process improvement
  • Monitor flight reliability to meet DOT reporting requirements and proactively manage flight schedule to mitigate risks for poor performance
  • Manage the preparation of daily company reports relating to SOCC measures
  • Professional development and other related duties as assigned


Minimum Requirements

  • High school diploma or equivalent
  • Must have FAA Aircraft Dispatcher license (or receive license within 2 years of position acceptance).
  • 5 years of airline operational experience and 2 years of leadership experience
  • Knowledge of FARs
  • Ability to handle multiple projects simultaneously
  • Ability to work under pressure with all levels of employees
  • Ability to motivate and mentor employees
  • Ability to make decisions quickly with emphasis on customer service
  • Possession of analytical and computer skills required for performance analysis
  • Ability to plan and execute flight schedules based on loads, station capabilities, regulatory and contractual limitations
  • Ability to organize the efforts of multiple departments towards a singular outcome or goal
  • Ability to consistently lead and coach teams for successful problem resolution
  • Strong collaboration skills and demonstrated ability to work across organizational functions to achieve shared outcomes
  • Must be a self starter and organized with excellent follow-up skills
  • Must have excellent inter-personal skills to interact with other departments and government agencies
  • Excellent written and verbal communication skills
  • Strong computer skills and ability to learn and use new systems
  • Must be able to work flexible hours
  • Must have received the COVID Vaccine by date of hire

**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

  • Bachelors Degree
  • 10 years of airline operational experience and 5 years of leadership experience
  • Aircraft Dispatcher experience
  • Flight Control application knowledge and experience

Job Information

  • Job ID: 58745719
  • Location:
    Honolulu, Hawaii, United States
  • Position Title: Manager on Duty, SOC
  • Company Name: Hawaiian Airlines
  • Job Function: Pilot/Flight Operations
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 3-5 Years
  • Required Travel: 0-10%

About Hawaiian Airlines Hawaiian® has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i. Now in its 91st year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai‘i and more U.S. gateway cities (13)...

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